24/7/365 Support

Technical Support Representatives are available Monday – Friday, 8 am to 17:30 pm for:

• Non-Emergency Technical Inquiries
• Requests for Instructions or Manuals
• Warranty Information/Product Replacement
• TIMS Service Agreement Inquiries

Please call from a location near the product or device you are calling about and have the following information available:

• Account number, or customer name and location
• Date of earlier call if this incident is a follow up on a previous call
• System
  • WanderGuard wander alert system
  • RoamAlert system
  • Hugs infant security system
  • TABS fall monitors
  • SafePresence SP200 Bedside Communicator
  • SafePresence Care Hub
  • Treadnought floor mats
  • Catch-All door alarms
  • FallsX monitors
  • Paging
  • Other
• Software version (if applicable)

• Reason for your call
  • Describe the issue you are calling about. What happened? When?
  • Have you moved equipment? Added new equipment? Remodeling or maintenance work?
  • Were there any environmental changes that might affect the products? Storms, power outages?

For non-emergency support, dial Freephone 0500 500 667 or email support@turun.co.uk. Customers are provided with the emergency number at the time of purchase.