Technical Support Representatives are available Monday – Friday, 8 am to 17:30 pm for:
- Non-Emergency Technical Inquiries
- Requests for Instructions or Manuals
- Warranty Information/Product Replacement
- TIMS Service Agreement Inquiries
Please call from a location near the product or device you are calling about and have the following information available:
- Account number, or customer name and location
- Date of earlier call if this incident is a follow up on a previous call
- WanderGuard wander alert system
- RoamAlert system
- Hugs infant security system
- TABS fall monitors
- SafePresence SP200 Bedside Communicator
- SafePresence Care Hub
- Treadnought floor mats
- Catch-All door alarms
- FallsX monitors
- Software version (if applicable)
- Reason for your call
- Describe the issue you are calling about. What happened? When?
- Have you moved equipment? Added new equipment? Remodeling or maintenance work?
- Were there any environmental changes that might affect the products? Storms, power outages?
For non-emergency support, dial Freephone 0500 500 667 or email firstname.lastname@example.org. Customers are provided with the emergency number at the time of purchase.